Data Protection

Who is responsible for data processing?

The organisation responsible for processing personal data in connection with this website is:

Fundamentals of data processing

We process personal data in accordance with the applicable Swiss data protection legislation, in particular the Federal Act on Data Protection (DSG) and the associated Data Protection Ordinance.

Where applicable in individual cases, we also take into account the requirements of the European General Data Protection Regulation (GDPR).

Personal data shall only be processed for those purposes which are apparent at the time of collection, which arise from the circumstances, or which are provided for by law.

Data collected when you visit our website

When you visit our website, technically necessary information may be processed automatically by the web server or hosting provider.

These may include, in particular:

• IP address of the device making the request
• Date and time of access
• page or file accessed
• amount of data transferred
• Browser type and browser version
• Operating system
• Referrer URL
• Technical status and error information

This data may be used, in particular, for the technical operation of the website, to ensure its stability and security, and for error analysis .

Contact and B2B enquiries

If you contact us by email, by telephone or via a contact form provided on the website, we will process the information you provide in order to deal with your enquiry.

These may include, in particular:

• Surname and first name
• Company
• Email address and telephone number
• Interest in a product or product range
• required quantities and specifications
• Content of your message

The information will be used for communicating with you, processing your enquiry, preparing any quotations and – should this lead to a business relationship – for the purposes of carrying out that relationship .

Cookies and similar technologies

Our website may use cookies and similar technologies. Cookies are small files that are stored in the browser or on the device and can fulfil various technical functions .

Technically necessary cookies

Technically necessary cookies may be used to ensure that basic website functions, security features or settings requested by the user work properly.

Optional cookies

Should any additional analytics, statistics, marketing or other non-technically necessary technologies be used, we will provide information about them as appropriate and make the legally required options available.

Citrus Online-Shop

The Citrus Trading corporate website is primarily intended to provide information about our company, our portfolio, wholesale and sourcing.

Prices, product availability, the shopping basket, orders and checkout are handled via the separately operated Citrus online shop at shop.citrustrading.ch.

If you follow a link to the online shop, you will leave the technical section of this corporate website. The data processing carried out there is governed by the privacy policy published in the online shop.

External content and product images

On some pages, content or product images from the Citrus online shop may be embedded. When such content is technically retrieved, a connection may be established to the infrastructure of the online shop or to the service providers used for this purpose.

In doing so, data required for technical purposes, in particular the IP address, browser information and the date and time of the request, may be processed so that the requested content can be delivered.

Links to external websites or services only lead to the external site once the relevant link has been actively selected. The respective operator is generally responsible for the processing of data on those sites.

Service providers and data processing abroad

In order to host and operate our website, we may use specialist service providers, for example for hosting, technical maintenance, email communication, website functions or the online shop.

Such providers receive personal data only to the extent that this is necessary for the provision of the relevant service or where there is another legal basis for the transfer of data.

Depending on the service provider used, data may also be processed outside Switzerland. In such cases, we ensure that the requirements under applicable data protection law for cross-border data disclosure are met.

How long do we retain personal data?

We only retain personal data for as long as is necessary for the relevant purpose or as required by statutory, contractual or commercial retention obligations.

Data from enquiries may, in particular, be retained for as long as is necessary for the processing of the enquiry, any subsequent correspondence or a business relationship arising therefrom.

Once the purpose for which the data is processed no longer applies, the data will be deleted or made anonymous, provided that there are no retention obligations or other legitimate reasons preventing this.

Protection of your data

We implement appropriate technical and organisational security measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.

Communication via this website is always encrypted using HTTPS, provided that this is supported by the browser being used.

Despite appropriate security measures, absolute security in the electronic transmission and storage of data cannot be guaranteed.

Your data protection rights

Under the applicable data protection legislation, data subjects may, in particular, request information regarding the processing of their personal data and exercise other rights provided for by law.

To exercise your rights or if you have any questions regarding data protection, you can contact us at contact@citrustrading.ch contact.

Changes to this privacy policy

We may amend this privacy policy if there are changes to our data processing activities, the technical services we use or the legal requirements.

The current version published on this website at any given time shall prevail.